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Terms of Service

1. Start Fresh Laundry is not responsible for clothing items that bleed, shrink, or otherwise change as a result of normal washing.
2. Start Fresh Laundry is not responsible for lost articles unless proven that we were responsible for the loss. All items will be accounted for upon arrival.
3. Start Fresh Laundry is not responsible for damage to items labeled “hand wash only” or “dry clean only” and is not responsible for checking for these labels in student’s clothing items.
4. Start Fresh Laundry is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else. Start Fresh Laundry is also not responsible for items left in clothing (e.g. ink pen, markers, lip balm, etc) that may result in damage to clothing during wash. Client agrees not to leave such items in its clothing or in the delivery bags.
5. Start Fresh Laundry reserves the right to refuse customers or refuse cleaning any item.
6. Start Fresh Laundry does not guarantee removal of all stains.
7. Start Fresh Laundry will not clean clothing infested with scabies, bed bugs, mites, fleas or any such contagious parasites or insects unless it has been discussed before hand.
8. Clients must notify Start Fresh Laundry within 3 business days of receipt of a delivery of any lost or damaged items from that particular delivery, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.
9. Start Fresh Laundry liability shall be the extent of Start Fresh Laundry liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customers exclusive remedy. In no event will Start Fresh Laundry be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not Start Fresh Laundry knew or should have known of the likelihood of any loss or damages. Start Fresh Laundry disclaims all warranties expressed or implied with respect to the services rendered under this agreement.
10. This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties, and shall be governed by the state of North Carolina, which it operates.