Terms Of Service
Terms Of Service
Reclean Policy & 100% Satisfaction Guarantee - We have a 24-hour turnaround policy so if any areas are not cleaned to satisfactory on the day of cleaning then the client has the responsibility to contact the office within 24 hours of their appointment and we will return to reclean the areas at no cost. We do not offer refunds. Please keep in mind that we do our best to eliminate all pet hair, however, we can not guarantee that ALL pet hair will be gone on the 1st cleaning.
Tipping - Tipping is not required, however, it is always greatly appreciated by our staff. The standard amount is 10%-20% of the cost of service. Often our clients are not home, however, we know that you greatly appreciate all our tech's attention to detail in your home to make sure it's a place of rest for you. If you would like to send them a “Thank You” tip then contact our office and we will let you know how we process them.
Pet Policy - HPS LOVES all fur babies, so please feel free to leave your people-friendly pets in the house, however…..we ask
that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc) please make the
necessary arrangements to make sure they are comfortable. ALL aggressive animals are required to be kenneled, in a separate room (which will not be cleaned), or outside during the cleaning. If we arrive at the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made.
Insect/Rodent Policy - We expect our clients to maintain and monitor their homes for bugs/pests. We reserve the right to
refuse service if the home has a visible infestation (pests, unknown powders, or harmful pesticides) and may require
professional pest control services, In such an event, Hudson Property Services will consider this a cancelation and follow
the standard procedure of the cancellation policy of a 50% charge for services. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule.
Trash Policy - We will put all trash in a large bag and place it in an "animal safe" area (Example: Inside the garage) or the
Trash can if it is near the home and accessible. We DO NOT take the trash with us in our vehicles.
Change of Service/Work Order Policy - All details of what to expect for every routine visit will have been discussed during your consultation before beginning services, however, we know that life happens and sometimes changes need to be made. Maybe certain rooms are being painted, plumbing fixed, out-of-town guests, etc. Please notify the office if any changes need to be made to your routine cleaning visits. Changes must be made within 2 hours of your scheduled visit, or they may not be able to be completed. This gives us the necessary time to update the work order, as well as notify the cleaning technician of these changes.
Cancellation Policy - All appointments canceled 48 hours before their day/time will not be charged. All appointments canceled WITHIN 48 hours of their time will be considered a “Last Minute Cancellation” and charged 50% of the total cost of services. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule. Any cancelations due to illness or Covid exposure will be considered exempt from charges and the fee will be waived. If Hudson Property Services, LLC needs to cancel the cleaning, we will provide the client with 1-2 alternative dates/times ASAP.
Furniture Moving Policy - Please note that HPS is not responsible for any damage done to the floors if furniture is requested to be moved. We will move TVs at the client's request and are not responsible for any damages that may happen from moving. Please make sure that all TVs are secured to the wall or stand properly.
Repeated Cancellation Policy -Any clients who exceed 4 cancelations within 60 days will be notified and automatically moved to monthly visits with the monthly quoted price.
Sickness/COVID Policy - Any cancelations due to illness or COVID exposure will be considered exempt from charges and fee will be waived.
Other Contractors - For the safety of our team and to ensure the quality of our service, we require that there are no other service workers in the home at the time of the cleaning. This includes, but is not limited to Painters, Movers, etc....). If there are service workers in the home, Hudson Property Services will not be able to perform the cleaning and the deposit will not be returned.
Rate Increases - Hudson Property Services, LLC reserves the right to increase the client's price at any time. The client will ALWAYS be notified with ample time ahead of any rate increases.
Photo Policy - HPS does take non-personal before and after photos of first-time cleans, Vacant properties, recurring appointments, and in the event of an accident. All photos are directly stored in your job file for reference to maintain the integrity of the work completed.
Entrance/Lock Out Policy - We require access to the client's property on our scheduled appointment day/time. Information regarding entrance to the property (door code, key, garage code, etc) must be provided BEFORE service that day. If in the event we are locked out of the property we will contact the client immediately and ask for an alternative entrance, or if entrance cannot be provided that same day then a Lock Out Fee of 50% of the cost of services will be charged to the client's card on file. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule.
Vacuum Policy - We will use the client's vacuum for each visit unless it is not available. This is to ensure sanitation, as well
as not bringing in pet hair/dander from other homes into yours. If the client does not have a safe and dependable vacuum, our tech will use their backup Shark vacuum.
Firearm/Weapons Policy - If we are cleaning and come across a firearm or weapon, we will not clean that particular area nor will we move the firearm to clean as a safety precaution to our employees.
Make Ready/Vacant Property Policy - All Make Ready and Vacant property cleanings must have all utilities on to ensure proper and safe cleaning. Properties must be COMPLETELY vacant. Entrance and exit details MUST be discussed before the scheduled cleaning date. Hudson Property Services will only conduct communications with the Client who is paying for the services. We WILL NOT clean a property that is under a different name than the paying client's name. if there is an overlap of ownership then we reserve the right to terminate services and the 50% non-refundable deposit will be kept by Hudson Property Services. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule.
Payment Processing Policy - ALL Clients are required to have a Credit/Debit card on file PRIOR to services beginning unless previously discussed. ALL Clients are required to ensure CC is up to date so payments can be automatically processed after services are completed.
Holiday Schedules Policy - We are closed for all services on major holidays including Labor Day, Memorial Day, Fourth of
July, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day.
Breakage/Damage Policy - Accidents happen. We are covered by insurance, however, every incident is different and will be thoroughly investigated at the time of the incident. If there are sentimental or extra fragile pieces in the home then they will be avoided and pre-discussed during your consultation. A note will be added to the job instructions about NOT cleaning or moving the item.
Right to Terminate/Refuse Service at any time - Both the client and HPS are at liberty to end services at any time. Hudson Property Services, LLC reserves the right to end services at any time if they feel the client and HPS are no longer a good fit due to the following situations:
- The home has become an unsanitary situation
- The client has placed expectations that cannot be met within our company.
- The client is seeking services HPS is unable to deliver.
- The cleaning technician feels unsafe on the property
- The client continuously cancels creating inconsistency in scheduling.
- Drugs or other illegal substances are found on the property.
- Poaching our staff (offering our staff to come and clean privately)
WE DO NOT CLEAN -
- Bodily fluids, blood, urine, or feces as we are not trained nor certified to clean these types of materials.
- Insect infestations
- Washing walls.
- Move or lift items weighing over 20 lbs.
- Cat litter - We will not move or vacuum and mop if there is cat litter everywhere.
- Dishes, Grout, and Laundry are by request only